Contact Us

We're here to help. Whether you have a question about your order, a product inquiry, or just want to say hello — reach out and we'll get back to you as quickly as possible.

Customer Support

Email: support@floavi.com
We aim to respond within 1–2 business days.

Business & Press Inquiries

Email: support@floavi.com

Legal & Registered Business Address

MA-SENIOR
240 Rue d'Armentières
Bois-Grenier, 59280
France

Frequently Asked Questions

Where do you ship?

We currently ship primarily to the United States. See our Shipping Policy for full details.

How long does delivery take?

Standard US delivery typically takes 5–8 business days after dispatch. You'll receive a tracking number by email once your order ships.

How do I return an item?

Contact us at support@floavi.com with your order number. See our Return Policy for full details.

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express) via Shopify Payments, as well as other payment methods available at checkout.

Is my payment secure?

Yes. All payments are processed by Shopify Payments, which is PCI DSS Level 1 compliant. We never store your full card details.