Privacy Policy

Last updated: May 2026

MA-SENIOR (FLOAVI) operates this online store. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR – 2016/679) and applicable French data protection law (Loi Informatique et Libertés).

1. Data Controller

MA-SENIOR — FLOAVI
Email: support@floavi.com
[Registered address — to complete]

2. Personal Data We Collect

Identity & contact data: name, billing and delivery address, phone number, email address.
Financial data: payment details processed securely via Shopify Payments — we do not store your card data.
Transaction data: items purchased, order history, returns and exchanges.
Browsing data: IP address, browser type, pages visited, cookies and similar tracking technologies.
Communications: messages exchanged with our customer service team.

3. Purposes & Legal Bases for Processing

Contract performance (Art. 6.1.b GDPR): processing orders, arranging delivery, managing returns and refunds.
Legal obligation (Art. 6.1.c GDPR): retaining invoicing data for 10 years as required by the French Commercial Code.
Legitimate interest (Art. 6.1.f GDPR): fraud prevention, security, service improvement.
Consent (Art. 6.1.a GDPR): marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

4. Recipients of Your Data

Your data may be shared with:

Shopify Inc. (hosting and technical platform) — see the Shopify Consumer Privacy Policy.
Logistics and delivery partners.
Payment processors (Shopify Payments / Stripe).
Competent authorities where legally required.

5. International Data Transfers

Some of our service providers (including Shopify, headquartered in Canada and operating in North America) may process your data outside the European Economic Area. All such transfers are governed by appropriate safeguards, including the European Commission's Standard Contractual Clauses or equivalent mechanisms.

6. Data Retention

Account and customer data: for the duration of the commercial relationship, then 3 years from the last contact.
Invoicing and financial data: 10 years (legal obligation under French Commercial Code).
Cookies and browsing data: maximum 13 months (CNIL recommendation).

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of access (Art. 15): obtain a copy of your data.
Right of rectification (Art. 16): correct inaccurate or incomplete data.
Right to erasure (Art. 17): request deletion of your data.
Right to restriction (Art. 18): limit processing in certain circumstances.
Right to data portability (Art. 20): receive your data in a structured format.
Right to object (Art. 21): object to processing, including for direct marketing.
Right to withdraw consent: at any time, without affecting prior lawful processing.

To exercise any of these rights: support@floavi.com — we will respond within one month.

You also have the right to lodge a complaint with the French data protection authority:
CNIL — 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — www.cnil.fr

8. Cookies

We use strictly necessary cookies (no consent required) and optional cookies for analytics and marketing (consent required). You can manage your preferences via our cookie banner or your browser settings at any time.

9. Changes to This Policy

We may update this policy periodically. The date shown at the top of this page reflects the latest revision. For material changes, we will notify you by email.